Cancellation Policy

To ensure fairness and efficient scheduling for all clients, the following cancellation policy applies to all services (Virtual & In-Person, Initial & Follow-Up):

Rescheduling with 48+ Hours’ Written Notice

Appointments may be rescheduled at no additional charge with at least 48 hours' written notice.

Cancellations Within 48 Hours / No-Shows

Cancellations made within 48 hours of the scheduled assessment are subject to a 50% late-cancellation fee. No-shows or cancellations made with less than 24 hours' notice are non-refundable.

Payment Policy for All Appointments

Full payment is required upon booking.

Rescheduling Requests

We understand that unexpected situations may arise. We are happy to accommodate rescheduling requests at no additional charge with at least 48 hours' written notice.