Cancellation & Rescheduling Policy

To ensure fairness and efficient scheduling for all clients, the following cancellation policy applies to all services (Virtual & In-Person, Initial & Follow-Up):

Clients may cancel or reschedule their appointment without penalty if notice is provided at least 24 hours in advance. Any deposit paid may be fully applied to a rescheduled appointment.

Appointments canceled with less than 24 hours’ notice or missed entirely (no-shows) will result in 100% forfeiture of the deposit. In these cases, the full service fee may be charged due to the inability to rebook the time slot.

A deposit is required to secure your appointment time. Deposits are non-refundable for cancellations made within 24 hours of the scheduled service.

We understand that unexpected situations may arise. We are happy to accommodate rescheduling requests if a minimum of 24 hours’ notice is provided.

All the ergonomic evaluation consulting fees (after purchase) are non-refundable.