To ensure fairness and efficient scheduling for all clients, the following cancellation policy applies to all services (Virtual & In-Person, Initial & Follow-Up):
Cancellations with 24+ Hours’ Notice
Clients may cancel or reschedule their appointment without penalty if notice is provided at least 24 hours in advance, in accordance with our rescheduling policy. Any deposit paid may be fully applied to a rescheduled appointment.
Cancellations with Less Than 24 Hours’ Notice / No-Shows
Appointments canceled with less than 24 hours’ notice or missed entirely (no-shows) will result in 100% forfeiture of the deposit. In these cases, the full service fee may be charged due to the inability to rebook the time slot, as outlined in our deposit policy.
Deposit Policy for All Appointments
A deposit is required to secure your appointment time. Please note that deposits are non-refundable for cancellations made within 24 hours of the scheduled service.
Rescheduling Requests
We understand that unexpected situations may arise. We are happy to accommodate rescheduling requests if a minimum of 24 hours’ notice is provided in line with our rescheduling policy.
All the ergonomic evaluation consulting fees (after purchase) are non-refundable.